Cancellation & Reschedule Policy
Last Updated: 9/9/2026
As we grow, we want to make sure our appointment times stay available for clients who need them — and that our schedule is fair to everyone. Please review the following policies carefully.
No-Show Policy
No-call / no-show appointments will be charged the FULL amount of the scheduled service.
Future Booking Requirements After No-Show
After a no-show, future appointments will require a non-refundable deposit and/or full payment at the time of booking.
Reschedule Limits
If a client reschedules more than 2 times within a 30-day period, future appointments will require a non-refundable deposit and/or full payment at the time of booking.
Cancellation Notice
We kindly request at least 48 hours notice for cancellations or reschedules. This allows us to offer the appointment time to other clients who may need it.
Late Arrival Policy
We understand that life happens, but late arrivals impact our schedule and other clients. Please plan to arrive 5-10 minutes early for your appointment.
- Up to 10 minutes late: We will do our best to accommodate your full service, but it may need to be shortened to stay on schedule.
- More than 10 minutes late: Your appointment may need to be rescheduled, and a late fee or the full service charge may apply.
- More than 15 minutes late: This may be considered a no-show and charged accordingly.
Emergency Exceptions
Emergencies happen — we understand, and we'll always do our best to be fair. If you experience an emergency, please contact us as soon as possible and we will work with you on a case-by-case basis.
Refund Policy
All sales are final. There are no refunds for services rendered, memberships purchased, or gift cards purchased. Deposits are non-refundable.
Policy Summary
- No-shows are charged the full service amount
- After a no-show, deposits or full payment required for future bookings
- More than 2 reschedules in 30 days triggers deposit/prepayment requirement
- 48 hours notice requested for cancellations and reschedules
- Arrive 5-10 minutes early; late arrivals may result in shortened or rescheduled appointments
- Emergencies are handled fairly on a case-by-case basis
- All sales are final — no refunds